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Connecteam Review: The Ultimate Employee Management Solution

Written by Abdul
Last modified Apr. 22 2023

Connecteam is a customizable scheduling and time clock software that has quickly become a popular choice for businesses with high employee turnover. The platform offers a mobile app with excellent communication tools that make it easy for employees to access important information and connect with each other in real-time.

Connecteam's intuitive program is easy for workers to navigate, which is a significant advantage for businesses with deskless teams. The software's seamless computer and phone functionality make it an attractive option for companies looking for a reliable and efficient way to manage their workforce.

According to several Connecteam reviews, the platform's customer service is speedy and helpful, offering 24/7 support to ensure that businesses can get the assistance they need whenever they need it. The platform's features, pros, and cons are all worth exploring to determine if Connecteam is the right scheduling and time clock software for your business.

Features

Connecteam offers a wide range of features to help businesses manage their employees effectively. Here are some of the key features:

Communication

Connecteam offers a chat feature that allows employees to communicate with each other in real-time. This feature is particularly useful for businesses that have remote workers or employees who work in different locations. The chat feature is also integrated with the scheduling feature, which means that employees can receive shift updates and other important information directly through the chat.

Scheduling

The scheduling feature allows businesses to create and manage employee schedules easily. The scheduling feature is highly customizable, which means that businesses can create different schedules for different employees based on their availability and job responsibilities. The scheduling feature also allows employees to request time off and swap shifts with each other, which can help reduce scheduling conflicts.

Management

The management feature allows businesses to track employee performance and manage tasks effectively. The management feature includes a task management tool that allows businesses to assign tasks to employees and track their progress. The management feature also includes a performance review tool that allows businesses to evaluate employee performance and provide feedback.

Support

Connecteam offers 24/7 customer support to help businesses with any issues they may encounter. The customer support team is highly responsive and can help businesses with anything from technical issues to general questions about the platform.

Customization

The platform is highly customizable, which means that businesses can tailor it to their specific needs. The customization feature allows businesses to create custom forms, fields, and workflows to suit their unique requirements.

Time Clock

The time clock feature allows employees to clock in and out of work easily. The time clock feature is integrated with the scheduling feature, which means that employees can clock in and out of shifts directly from the schedule.

Forms

The forms feature allows businesses to create custom forms for employees to fill out. The forms feature is highly customizable, which means that businesses can create forms for a wide range of purposes, such as onboarding, training, and performance reviews.

Chat

As mentioned earlier, Connecteam offers a chat feature that allows employees to communicate with each other in real-time. The chat feature is highly secure and encrypted, which means that businesses can rest assured that their communications are safe.

Training

The training feature allows businesses to create and manage employee training programs easily. The training feature includes a learning management system that allows businesses to create custom courses and track employee progress.

Ease of Use

Connecteam is easy to use and requires no technical expertise. The platform is highly intuitive and user-friendly, which means that businesses can get started quickly and easily.

Reports

The reports feature allows businesses to generate custom reports based on employee data. The reports feature is highly customizable, which means that businesses can create reports for a wide range of purposes, such as payroll, attendance, and performance reviews.

Employee Management

Connecteam is an all-in-one employee management app that offers multiple solutions in one place to handle scheduling, communication, time sheets, checklists, forms, and more. It is ideal for companies that have non-desk employees and need to manage them efficiently. The app is designed to be user-friendly, customizable, and scalable, making it an excellent choice for businesses of all sizes.

Employee Scheduling

Connecteam's employee scheduling feature is flexible and easy to use. Managers can create schedules, assign shifts, and send notifications to employees. They can also set up recurring shifts, copy schedules, and track employee availability. The app allows managers to view schedules in a calendar view, making it easy to see who is working and when.

Checklists

Connecteam's checklist feature allows managers to create custom checklists for employees to complete. These checklists can be used for onboarding, training, and ongoing tasks. The app allows managers to track the completion of checklists and send reminders to employees who have not completed them.

Employee Communication

Connecteam's employee communication feature includes a chat function that allows employees to communicate in real-time. The app also has a newsfeed where managers can post updates, announcements, and other important information. The app's communication features make it easy for employees to stay informed and connected.

Updates

Connecteam is regularly updated with new features and improvements. The app's development team is responsive to user feedback and is constantly working to make the app better. Updates are released regularly, ensuring that the app stays up-to-date and relevant.

Mobile App

Connecteam's mobile app is available for iOS and Android devices. The app is designed to be easy to use and navigate, making it accessible to all employees. The app's mobile features make it easy for employees to stay connected and manage their schedules, tasks, and communication from anywhere.

Onboarding

Connecteam's onboarding feature allows managers to create custom onboarding programs for new employees. The app's onboarding feature includes training videos, checklists, and quizzes to ensure that new employees are properly trained and prepared for their new roles.

Geofencing

Connecteam's geofencing feature allows managers to track employee locations and ensure that they are where they are supposed to be. The app's geofencing feature is ideal for companies that have employees who work in the field.

Files

Connecteam's file-sharing feature allows managers to share files with employees. The app's file-sharing feature is ideal for companies that need to share important documents, such as policies and procedures, with employees.

Time Tracking

Connecteam's time tracking feature allows employees to clock in and out of shifts using the app. The app's time tracking feature is accurate and reliable, making it easy for managers to track employee hours and calculate payroll.

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Customization

Connecteam is highly customizable, allowing managers to tailor the app to their specific needs. The app's customization features include custom branding, custom fields, and custom workflows.

10 Users, Basic, Advanced, Companies, Reminders

Connecteam offers a free plan for up to 10 users, making it an excellent choice for small businesses. The app also has Basic and Advanced plans for larger companies. Connecteam's reminder feature allows managers to send reminders to employees for tasks and deadlines.

Ease of Use

Connecteam is designed to be user-friendly and easy to navigate. The app's interface is intuitive, making it easy for employees to use. The app's ease of use makes it an excellent choice for companies that have employees who are not tech-savvy.

Customer Support

Connecteam's customer support team is responsive and helpful. The app's customer support team is available via email and phone, making it easy for managers to get the help they need.

Lag

Connecteam is fast and responsive, with no lag or delay. The app's performance is reliable, ensuring that managers and employees can use the app without any issues.

Task Management

Connecteam offers a comprehensive task management system that allows managers to delegate tasks to their employees with ease. The platform provides a variety of features, including:

Compliance

Connecteam's task management system is designed to help businesses stay compliant with labor laws and regulations. The platform allows managers to set up compliance checks and reminders, ensuring that their employees are following all necessary protocols.

Polls

Connecteam's task management system also includes a polling feature, which allows managers to gather feedback from their employees quickly and easily. This feature can be used to gather opinions on a variety of topics, such as scheduling preferences or employee satisfaction.

Directory

The platform's directory feature enables managers to keep track of their employees' contact information and work schedules. This feature is especially useful for businesses with remote workers, as it allows managers to stay in touch with their employees and ensure that everyone is on the same page.

Surveys

Connecteam's task management system also includes a survey feature, which can be used to gather more in-depth feedback from employees. This feature can be used to gather information on a variety of topics, such as employee engagement or job satisfaction.

Enterprise Plan

For businesses with more complex needs, Connecteam offers an enterprise plan that includes additional features such as customized branding, advanced reporting, and unlimited storage. This plan is ideal for larger businesses that require a more robust task management system.

Video

The platform's video feature allows managers to create and share training videos with their employees. This feature is especially useful for businesses with remote workers, as it allows managers to provide training and support even when they are not physically present.

Projects

Connecteam's task management system also includes a projects feature, which allows managers to track the progress of ongoing projects and assign tasks to specific employees. This feature is ideal for businesses with multiple ongoing projects, as it allows managers to stay organized and ensure that everyone is on track.

Reporting

The platform's reporting feature provides managers with detailed insights into their employees' performance and productivity. This feature can be used to identify areas where employees may require additional training or support, as well as to track progress over time.

Payroll

Finally, Connecteam's task management system includes a payroll feature that allows managers to track their employees' hours and generate accurate payroll reports. This feature is especially useful for businesses with hourly employees, as it ensures that everyone is paid accurately and on time.

User Experience

User-Friendly

Connecteam's user-friendly interface makes it easy for employees to navigate the platform. The intuitive design allows users to quickly find what they need, reducing the time spent searching for information. The platform's drag-and-drop functionality simplifies the process of creating schedules and assigning tasks. Users can also customize the platform to fit their specific needs, making it a flexible solution for businesses of all sizes.

Cloud

Connecteam is a cloud-based solution, which means that users can access the platform from anywhere with an internet connection. This feature is especially useful for businesses with remote workers or employees who travel frequently. The cloud-based platform also allows for real-time updates, ensuring that everyone has access to the most up-to-date information.

Integrations

Connecteam integrates with a variety of third-party tools, including Zapier, QuickBooks, and Google Calendar. This allows businesses to streamline their operations by connecting Connecteam with their existing software. The platform also offers API access, making it easy for businesses to build custom integrations.

People Management

Connecteam's people management tools allow businesses to manage employee information, including contact details, time off requests, and performance reviews. The platform also offers a variety of communication tools, including in-app chat and work chats, making it easy for employees to stay connected.

Business Operations

Connecteam's all-in-one software solution includes scheduling software, time clocks, and time sheets, making it easy for businesses to manage their operations. The platform also offers forecasting tools, allowing businesses to plan for future growth.

Courses

Connecteam's course creation tools allow businesses to create and manage employee training programs. The platform also offers a knowledge base, making it easy for employees to access training materials and other important information.

Alerts

Connecteam's alerts feature allows businesses to send push notifications to employees, ensuring that everyone is up-to-date on important information.

Non-Desk Employees

Connecteam is an ideal solution for businesses with non-desk employees. The platform's mobile app allows employees to access the platform from anywhere, making it easy to stay connected and up-to-date.

User Reviews

Connecteam has received positive reviews from users, with many praising the platform's ease of use and customer support.

Retailers

Connecteam is an ideal solution for retailers, with features like scheduling software, time clocks, and time sheets making it easy to manage operations.

User Interface

Connecteam's user interface is intuitive and easy to navigate, making it a popular choice for businesses of all sizes.

Employee App

Connecteam's mobile app allows employees to access the platform from anywhere, making it easy to stay connected and up-to-date.

Employee Engagement

Connecteam's communication tools, including in-app chat and work chats, make it easy for employees to stay engaged and connected.

Knowledge Base

Connecteam's knowledge base makes it easy for employees to access training materials and other important information.

Scheduling Software

Connecteam's scheduling software simplifies the process of creating schedules and assigning tasks, making it a popular choice for businesses of all sizes.

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Communications Tools

Connecteam's communication tools, including in-app chat and work chats, make it easy for employees to stay connected and up-to-date.

Forecasting

Connecteam's forecasting tools allow businesses to plan for future growth, making it a valuable tool for businesses of all sizes.

Limited Integrations

While Connecteam integrates with a variety of third-party tools, some users have reported that the platform's integrations are limited.

Employee Communications

Connecteam's communication tools, including in-app chat and work chats, make it easy for employees to stay connected and up-to-date.

Small Businesses

Connecteam's all-in-one software solution is an ideal choice for small businesses, offering a variety of tools to manage operations.

Retail Stores

Connecteam is an ideal solution for retail stores, with features like scheduling software, time clocks, and time sheets making it easy to manage operations.

Connecteam Alternatives

While Connecteam is a popular choice for businesses of all sizes, there are a variety of alternatives available, including When I Work and Deputy.

API Access

Connecteam offers API access, making it easy for businesses to build custom integrations.

Personal Account Manager

Connecteam offers a personal account manager

Pricing

Connecteam offers flexible pricing plans to suit different business needs. The platform has a free plan that includes basic features such as time clock, scheduling, tasks, and communication tools. For businesses that require more advanced features, Connecteam offers paid plans starting at $47 per month for the first 50 users, plus a small price for each additional user.

The Enterprise plan is designed for larger businesses and has custom pricing, more reports, and API access. Connecteam's payment structure is fixed for the first 50 employees added, and final numbers will vary depending on the number of users and modules chosen.

Compared to other workforce planning solutions, Connecteam's pricing is more affordable and flexible. According to G2, Connecteam offers the most affordable and flexible pricing in the market. The platform actually costs much less, even as an all-in-one, than other apps that have just one or two of the products Connecteam offers and charge high monthly fees for each user.

Pricing Plan Price Features
Free $0 Time clock, scheduling, tasks, and communication tools
Basic $47/month for first 50 users Advanced features, additional users at $0.5 per month
Enterprise Custom pricing More reports, API access, custom features

Connecteam also offers a fixed price for up to 30 users, meaning businesses can start with one user and grow their team up to 30 users without paying any extra fees. Once a business reaches 30 users, the platform has affordable prices per user per month.

In terms of pricing, Connecteam tends to be cheaper with its basic plan of $29 per month for up to 30 users compared to Deputy's $4.20 per employee, per month, billed annually if you want to add timesheets and scheduling.

Overall, Connecteam's pricing plans are designed to be flexible and affordable, making it a great option for businesses of all sizes.

User Review

Connecteam has received numerous positive reviews from users across various industries. Users have praised the software's intuitive interface, ease of use, and helpful customer support.

One user on Capterra stated that Connecteam has "made scheduling and communication with our team a breeze." The user also appreciated the app's ability to track employee hours and provide detailed reports.

Another user on G2 praised Connecteam's chat feature, stating that it was "in real time/without any delay and pops right up on the phone." The user also liked the seamless functionality between the computer and phone versions of the app.

Several users have also praised Connecteam's customer support. According to a review on Forbes, "Connecteam has gotten a lot of positive reviews regarding their speedy and helpful customer service. They offer 24/7 support, which means that you can get in touch with a customer support representative at any time."

Overall, users have found Connecteam to be a useful tool for managing their teams, improving communication, and tracking employee hours. The software's intuitive interface and helpful customer support have also been significant factors in its positive reviews.

Conclusion

Connecteam offers a comprehensive solution for businesses looking to streamline their operations and improve communication with their employees. With features such as shift scheduling, time tracking, and employee communication, Connecteam offers a one-stop-shop for businesses looking to manage their workforce more efficiently.

One of the standout features of Connecteam is its user-friendly interface, which makes it easy for both managers and employees to navigate the platform. Additionally, the app offers 24/7 customer support, ensuring that businesses can get help whenever they need it.

While Connecteam may be more expensive than some of its competitors, its robust feature set and ease of use make it a worthwhile investment for businesses looking to improve their operations. With plans starting at $47 per month for up to 50 users, Connecteam is a cost-effective solution for small to mid-sized businesses.

Overall, Connecteam is a powerful tool that can help businesses save time and money while improving communication and productivity. Its intuitive interface and comprehensive feature set make it a top choice for businesses looking to streamline their operations.

FAQ

Connecteam is designed to be user-friendly and simple to implement for businesses with a deskless workforce. Here are some frequently asked questions that may help you decide if Connecteam is the right solution for your business:

What types of businesses can benefit from Connecteam?

Connecteam is suitable for any business with a deskless workforce, including retail, hospitality, healthcare, construction, and more. It can help businesses streamline operations, improve communication, and better manage employees.

What features does Connecteam offer?

Connecteam offers a range of features, including:

  • Customizable scheduling and time clock software
  • Mobile app for employees
  • Excellent communication tools
  • Onboarding and training tools
  • Task management and checklists
  • Forms and reports

Is Connecteam easy to use?

Yes, Connecteam is designed to be user-friendly and intuitive. Even employees who are not tech-savvy can quickly learn how to use the app without the need for training.

What is the pricing for Connecteam?

Connecteam offers a free plan with limited features, and paid plans start at $47 per month for up to 50 employees. For larger businesses, custom pricing is available.

What kind of customer support does Connecteam offer?

Connecteam offers 24/7 customer support, which means that businesses can get in touch with a customer support representative any time they need assistance. Customers have reported that Connecteam's customer service is speedy and helpful.

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