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Dashly Review 2023: is it worth it?

Written by Editer
Last modified Apr. 03 2023

 

Dashly is a conversational marketing platform that helps companies grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. The platform offers a range of features, including call scheduling and video calls, to help businesses engage with customers in a more personalized way. Dashly has been used by over 700 SaaS and EdTech companies to improve their marketing and support activities.

According to reviews on G2, Product Hunt, and Capterra, Dashly has received positive feedback from users who appreciate the platform's ease of use and ability to create pop-ups and emails on custom events without any developers. Users have also praised Dashly's ability to track the behavior of every visitor and send triggered pop-ups to the "hottest" leads that are ready to leave email and try out a company's services. Additionally, Dashly has been noted as a more affordable alternative to Intercom, a popular conversational marketing platform.

Overall, Dashly offers a comprehensive suite of features for businesses looking to improve their conversational marketing and support activities. With positive reviews from a variety of sources, it's clear that Dashly has been successful in helping companies grow conversions and revenue through personalized interactions with customers.

What is Dashly?

Dashly is a conversational marketing platform that helps businesses grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. It offers a range of features, including call scheduling and video calls, to help businesses connect with their customers on a deeper level.

With Dashly, businesses can create pop-ups and emails on custom events without the need for any developers. This allows businesses to change their sales and support mechanics whenever they want, giving them complete control over their customer interactions.

One of the standout features of Dashly is its ability to track the behavior of every visitor to a website. This allows businesses to send triggered pop-ups to the "hottest" people that are ready to leave their email and try the business's services. This feature has helped many businesses convert new visitors from paid ads into leads.

Dashly's user interface is intuitive and user-friendly, making it easy for businesses to manage customer inquiries and support requests. It fully covers all the jobs that other conversational marketing platforms do, but at a more affordable price point, making it an attractive option for businesses of all sizes.

Features of Dashly

Dashly is a communication platform designed to streamline communication between businesses and their customers. With a variety of features, Dashly is a powerful tool for businesses looking to improve their customer support and marketing strategies. Below are some of the key features of Dashly:

Real-time visitor list

Dashly allows businesses to track which pages prospects and customers visit and how often they come back. This feature captures the history in a database for lead scoring and sales intelligence. Additionally, businesses can use anonymous company look-up to identify anonymous visitors. This feature allows businesses to gain insights into their customers' behavior and preferences, enabling them to make informed decisions about their marketing and customer communication strategies.

Automated chatbots

Dashly's chatbots are a great feature that can help businesses automate their customer support and sales processes. With chatbots, businesses can provide quick and personalized responses to customer inquiries, even when their support team is not available. Dashly's chatbots can be customized to fit the needs of each business, and they can be integrated with popular tools like Facebook Messenger, Telegram, and WhatsApp.

Integrations with popular tools

Dashly integrates with a variety of popular tools, including CRMs, email marketing platforms, and e-commerce platforms. This feature allows businesses to streamline their workflows and improve their productivity. Dashly's integrations with popular tools like Salesforce, Hubspot, and Shopify make it easy for businesses to manage their customer data and automate their marketing and sales processes.

Customizable chat widgets

Dashly's chat widgets are customizable, allowing businesses to match their branding and design. This feature enables businesses to provide a personalized experience for their customers, which can help improve customer satisfaction and loyalty. Additionally, businesses can use the chat widget to collect customer feedback and insights, enabling them to improve their products and services.

Analytics and reporting

Dashly provides detailed analytics and reporting, allowing businesses to gain insights into their customer interactions and communication strategies. With Dashly's analytics and reporting features, businesses can track their customer engagement, monitor their team's performance, and identify areas for improvement. This feature enables businesses to make data-driven decisions and improve their customer support and marketing strategies.

How to Use Dashly

Creating an Account

To start using Dashly, you need to create an account. Simply go to the Dashly website and click on the "Sign Up" button. You will be prompted to enter your email address and create a password. Once you have completed this step, you will receive a confirmation email. Click on the link in the email to verify your account and start using Dashly.

Installing Dashly on Your Website

After creating your account, the next step is to install Dashly on your website. This will enable you to start using the live chat feature and other tools. To install Dashly, you need to copy the code provided by Dashly and paste it into the header of your website. If you are not familiar with coding, you can use one of the many plugins available for popular website platforms such as WordPress.

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Setting Up Automated Chatbots

Dashly allows you to set up automated chatbots to handle routine customer inquiries. This can save you time and improve customer satisfaction. To set up a chatbot, go to the "Chatbots" section in your Dashly account and click on "Create New Bot". You can then choose from a variety of templates or create your own custom chatbot. Be sure to test your chatbot thoroughly before deploying it on your website.

Customizing Chat Widgets

Finally, you can customize the chat widgets on your website to match your brand and improve the user experience. Dashly provides a variety of customization options, including colors, fonts, and logos. To customize your chat widget, go to the "Chat Widget" section in your Dashly account and select "Customize". Be sure to preview your changes before saving them to ensure they look the way you want.

Overall, Dashly is a powerful tool for improving customer engagement and satisfaction. By following these simple steps, you can start using Dashly to its fullest potential and take your business to the next level.

Pricing

Dashly offers three pricing plans: Conversation, Marketing, and Support. Each plan is priced per license per month and includes different features based on the needs of the user.

The Conversation plan starts at $39.00 per month and includes features such as live chat, email automation, and pop-ups. This plan is ideal for businesses that want to engage with their customers in real-time and increase their conversion rates.

The Marketing plan starts at $109.00 per month and includes features such as email campaigns, A/B testing, and segmentation. This plan is ideal for businesses that want to improve their email marketing and increase their customer engagement.

The Support plan starts at $79.00 per month and includes features such as ticketing, knowledge base, and feedback forms. This plan is ideal for businesses that want to provide excellent customer support and improve their customer satisfaction.

It is important to note that Dashly's pricing is based on the number of unique visitors and the features selected. Therefore, the pricing may vary depending on the specific needs of the user.

Overall, Dashly's pricing plans offer a variety of features that can benefit businesses of all sizes. Whether a business wants to improve their customer engagement, increase their conversion rates, or provide excellent customer support, Dashly has a plan that can meet their needs.

Pros and Cons of Dashly

Pros

Dashly is a conversational marketing platform that offers various benefits to its users. One of the main advantages of Dashly is its user-friendly interface. Users can easily manage customer inquiries and support requests, making it an outstanding communication platform that streamlines communication between businesses and their customers.

Another advantage of Dashly is its affordability compared to other similar platforms. It fully covers all the jobs that Intercom does, making it a more affordable alternative. Additionally, the support team is available 24/7, ready to help and assist users in making their ideas live.

Furthermore, Dashly offers a centralized platform for lead collection, user communication, sales campaign launch, and performance analysis. This feature saves time and effort for marketing professionals who can identify areas of improvement and measure campaign success on a unified platform.

Cons

Despite its advantages, Dashly also has some limitations. One of the main drawbacks is that it lacks certain essential features available in other chat support tools. For instance, some users have reported that Dashly lacks advanced reporting and analytics capabilities, which can limit their ability to track and measure campaign success.

Another limitation of Dashly is that it may take some time to set up tracking on certain types of websites. For example, users with one-page application websites may experience some difficulty setting up tracking on their sites.

Finally, the platform's many features can be overwhelming for some users, and they may need to spend some time learning how to best use them. However, this is a minor issue that can be easily overcome with some practice and patience.

Dashly Use Cases

Dashly is a versatile customer engagement platform that offers a wide range of features to help businesses connect with their customers. Here are a few use cases that demonstrate how Dashly can help businesses achieve their goals:

Lead Qualification

Dashly's lead qualification feature allows businesses to identify high-quality leads and prioritize them for follow-up. With lead qualification, businesses can set up custom rules to automatically score leads based on factors such as website behavior, demographics, and more. This helps businesses focus their resources on the leads that are most likely to convert into paying customers.

Multi-Channel Marketing

Dashly's multi-channel marketing capabilities allow businesses to engage with their customers across a variety of channels, including email, SMS, and social media. This enables businesses to reach their customers where they are and deliver personalized messages that resonate with their audience.

Customer Service Automation

Dashly's customer service automation features allow businesses to streamline their support operations and provide faster, more efficient service to their customers. With features like chatbots and automated responses, businesses can handle common customer inquiries quickly and easily, freeing up their support team to focus on more complex issues.

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Customer Data Management

Dashly's customer data management features allow businesses to collect, store, and analyze customer data in a centralized location. This makes it easy to track customer behavior and preferences, identify trends, and make data-driven decisions that improve business outcomes.

Lead Capturing

Dashly's lead capturing features help businesses capture new leads and grow their customer base. With customizable lead capture forms and pop-ups, businesses can encourage website visitors to provide their contact information and start a conversation. This helps businesses build relationships with potential customers and move them further down the sales funnel.

Dashly FAQ

As with any software, users may have questions about Dashly's features and functionality. Here are some frequently asked questions to help users better understand the platform:

What is Dashly?

Dashly is a customer communication platform that helps businesses engage with their customers through various channels, including email, chat, and social media. It provides automation and customization features to streamline communication and provide a seamless experience for customers.

What are some of the key features of Dashly?

Dashly offers a range of features to help businesses improve their customer communication, including:

  • Automated messaging
  • Live chat
  • Email marketing
  • CRM integration
  • Analytics and reporting

Can Dashly be integrated with other software?

Yes, Dashly can be integrated with a range of software, including CRMs, e-commerce platforms, and marketing automation tools. This allows businesses to streamline their communication and improve their overall customer experience.

What types of businesses can benefit from using Dashly?

Dashly is suitable for businesses of all sizes and industries. It can be particularly useful for businesses that want to improve their customer communication and engagement, as well as those that want to automate certain tasks to save time and resources.

How much does Dashly cost?

Dashly offers a range of pricing plans to suit different business needs and budgets. Prices start from $29 per month for the Basic plan, up to $399 per month for the Enterprise plan. Businesses can also request a custom quote for larger teams or more complex requirements.

Dashly Alternatives

When it comes to choosing the right marketing automation software for your business, it's always a good idea to explore alternatives to make an informed decision. Here are some of the top Dashly alternatives that you can consider:

1. Sendinblue

Sendinblue is an all-in-one marketing automation software that offers email marketing, SMS marketing, chat, and CRM features. It's a great alternative to Dashly for businesses that need an easy-to-use platform with a wide range of features. Sendinblue also offers a free plan with limited features, making it a great option for small businesses on a budget.

2. HubSpot Marketing Hub

HubSpot Marketing Hub is a popular marketing automation platform that offers a range of features, including email marketing, lead generation, social media management, and analytics. It's a great alternative to Dashly for businesses that need a comprehensive marketing automation solution. However, HubSpot can be expensive, especially for small businesses.

3. ActiveCampaign

ActiveCampaign is a powerful marketing automation software that offers email marketing, CRM, and sales automation features. It's a great alternative to Dashly for businesses that need advanced automation capabilities. ActiveCampaign also offers a free trial, making it easy to test the platform before committing to a paid plan.

4. Intercom

Intercom is a customer messaging platform that offers live chat, email marketing, and customer support features. It's a great alternative to Dashly for businesses that need a platform that focuses on customer engagement and retention. Intercom also offers a free plan with limited features, making it a great option for small businesses on a budget.

Overall, there are many great alternatives to Dashly that offer a range of features and pricing options. It's important to evaluate your business needs and budget to find the right marketing automation software for your business.

Conclusion

Dashly is a conversational marketing platform that provides a range of features to help businesses grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. The platform's efficient live chat system enables quick problem-solving, allowing website visitors to clarify any details they need and move on. Additionally, Dashly collects valuable data such as the user's location, OS and web browser version, and email, which can be used to optimize marketing campaigns and improve customer service.

Overall, Dashly has received positive reviews from users who appreciate its customer support, ease of use, and feature set. However, some users have noted that the platform can be a bit pricey, especially for smaller businesses. Despite this, Dashly remains a popular choice for companies looking to improve their conversational marketing efforts.

In conclusion, Dashly is a versatile and effective conversational marketing platform that offers a range of features to help businesses grow conversions and revenue. While it may not be the most affordable option on the market, its efficient live chat system and data collection capabilities make it a valuable tool for businesses of all sizes.

 

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